Privacy policy
Privacy Policy
Last updated: 6 March 2026
Introduction
Soirose operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Soirose is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect the following categories of personal information depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including payment card information, transaction details, form of payment, and payment confirmation. Payment card details are processed securely by our payment providers — we do not store your full card details. Account information including your username, password, preferences, and settings. Transaction information including the items you view, add to your cart, purchase, return, or cancel, and your past transactions. Communications including any information you include in correspondence with us, such as customer support enquiries. Device information including information about your device, browser, network connection, IP address, and other unique identifiers. Usage information including how and when you interact with or navigate the Services.
How We Collect Personal Information
We may collect personal information from the following sources: directly from you, when you visit or use the Services, create an account, place an order, or otherwise communicate with us; automatically through the Services, from your device when you use the Services, through the use of cookies and similar technologies; from our service providers, when they collect or process your personal information on our behalf; and from our partners or other third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
To provide, tailor, and improve the Services, including to process your payments, fulfil your orders, arrange shipping, facilitate returns, remember your preferences, manage your account, and create a customised shopping experience. To communicate with you, including to provide customer support, respond to your enquiries, and send notifications related to your account and orders. For marketing and advertising, such as to send promotional communications by email. You may opt out of marketing emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails about your account or orders. For security and fraud prevention, including to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and to secure the Services. For legal reasons, including to comply with applicable law, respond to valid legal process, investigate potential violations of our terms or policies, and enforce our rights.
Payment Processors
Payments are handled securely by third-party providers including Shopify Payments (Visa, Mastercard, and other major cards), PayPal, Klarna, and Shop Pay. These providers process your payment information in accordance with their own privacy policies. We do not have access to or store your full payment card details.
Cookies
Our website uses cookies and similar tracking technologies to keep your shopping session active, remember your cart and preferences, analyse website traffic and usage patterns, and support marketing and advertising. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Services.
How We Disclose Personal Information
We do not sell your personal data. We may disclose your personal information in the following circumstances: with Shopify, vendors, and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping; with business and marketing partners to provide services and advertising, in accordance with their own privacy policies; when you direct or consent to disclosure, such as through your use of social media widgets or login integrations; with our affiliates or within our corporate group; and in connection with a business transaction, to comply with legal obligations, to enforce our terms of service or policies, or to protect the rights of the Services, ourselves, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. Shopify may use personal information collected about your interactions with our store, along with other merchants, in order to provide enhanced features. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.
Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it.
Security and Retention
We take reasonable measures to protect your personal information, but no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights
Under UK GDPR and applicable UK data protection law, you have the following rights in relation to your personal information: the right to access personal information we hold about you; the right to request correction of inaccurate personal information; the right to request deletion of your personal information; the right to data portability; the right to object to or restrict processing of your personal information; and the right to withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You may exercise these rights by contacting us at infosoirose.uk@gmail.com. We may need to verify your identity before processing your request. We will respond within one month as required by law.
If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.
International Transfers
We may transfer, store, and process your personal information outside the United Kingdom. Where we do so, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or equivalent safeguards, unless the data is being transferred to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated "Last updated" date.
Contact
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at:
infosoirose.uk@gmail.com 39 Curle Street, Glasgow, G14 0SB, United Kingdom
For the purpose of UK data protection law, we are the data controller of your personal information.